FAQ
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How soon can I start training?
You can start as soon as you purchase a package! Once your payment is processed, you’ll be able to book your first session right away.
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How do I schedule my sessions?
Simply download the Optimal Sports Performance app. From there, you can manage your profile, schedule your sessions, and keep track of your packages - all in one place. goes here
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How far in advance can I schedule a class?
You can book classes up to 7 days in advance.
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When will I be billed?
Memberships are billed monthly based on your original sign-up date. All memberships renew automatically unless canceled with proper notice.
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What's the latest I can schedule a class?
The cut-off time to schedule a class is 1 hour before the class begins.
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What happens if I miss a class or cancel late?
If you don’t show up or cancel within 1 hour of the class start time, the session is considered a late cancellation or no-show, and the credit for that class will be forfeited.
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Do drop-in sessions have the same policies?
Drop-in sessions are pay-per-class and are not subject to our month-to-month billing policy, but our scheduling and late cancellation rules still apply.
For non-members, drop-in rates will apply and will be billed to your account.
If you have a question not answered here, feel free to reach out to us at info@optimalsportstexas.com - we're happy to help!
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Can I cancel anytime?
Yes, but we do require a 1-week written notice before your next billing date to avoid being charged for the next month. Any notice received after that will apply to the following billing cycle.
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How do I cancel my membership?
To cancel your membership, please email us at info@optimalsportstexas.com with at least 1 week notice prior to your billing date. We require written confirmation via email - verbal requests or text messages cannot be accepted. Once we receive your request, we’ll send a confirmation and ensure no further charges are made beyond your current billing cycle.